Refund & Cancellation Policy

1. Our Policy Is No Refunds

VibeCheck takes a firm no-refund approach for paid digital services. We do not voluntarily refund subscriptions, credit packs, document-generation charges or other digital purchases once payment has been successfully processed. We ask customers to review the plan, price, credit amount, feature description and purchase terms before confirming payment. Because these services are digital and can become available immediately, a later decision not to use the service does not create a refund entitlement under VibeCheck policy.

2. What Is Not Refundable

• Monthly Pro or Pro Plus subscription charges after successful activation.
• Credit add-on purchases after successful payment and credit allocation.
• Credits already issued to an account, whether used or unused.
• Charges for generated contracts, invoices or estimates.
• Charges for contract analysis or other credit-consuming operations.
• A current billing period merely because the user cancels after being charged.
• Unused time in a paid period after voluntary cancellation.
• Unused credits because the customer did not use the service.
• Purchases made in error, accidental purchases, duplicate selection by the customer, change of mind, dissatisfaction with an output, or failure to review the product before purchase, except where a correction or refund is legally required.
• Requests for goodwill refunds or service credits.

3. Subscription Cancellation

You may cancel a recurring subscription before the next renewal. Cancellation prevents future renewal; it does not refund the current billing period. Your paid access may continue until the end of the already-paid period, subject to the service state and applicable law.

4. Why We Do Not Refund Unused Credits

Credits are usage entitlements, not stored cash. Once a valid payment has been confirmed and the applicable credits have been allocated, the credit balance is not treated as money held on the customer's behalf. Unused, expired or unspent credits do not create a cash-refund entitlement under this policy.

5. Limited Corrections That Are Not Discretionary Refunds

There are narrow situations in which money must be returned or reversed to correct a transaction. These do not change VibeCheck's no-refund policy.

• Duplicate charge: if the same transaction is actually charged twice because of a billing/payment error, the duplicate amount will be corrected through the appropriate payment channel.
• Failed payment with debit: if a payment fails to complete but the customer's account is nevertheless debited and the payment system does not automatically reverse it, the applicable payment-provider/banking process may return the amount.
• Incorrect provider settlement or technical billing error: if VibeCheck or its payment provider confirms that the amount was captured in error or the transaction state is inconsistent, the affected payment may be corrected.
• Legally mandatory remedy: if applicable law requires a refund, reversal, cooling-off right, consumer remedy or other financial correction for a specific transaction or circumstance, VibeCheck will comply with that legal requirement. These cases are transaction corrections or legally required remedies. They are not discretionary refunds for ordinary dissatisfaction or non-use.

6. No Refund for Generated or AI-Assisted Output

VibeCheck does not refund a purchase because an AI-assisted or generated document did not meet the customer's preferred wording, style, commercial choice or negotiation position. AI-generated output can be incomplete or incorrect and must be reviewed by the user before use.

7. Payment Method and Processing

Razorpay is VibeCheck's current payment processor. Where a transaction correction or legally required refund/reversal is applicable, the amount will normally be returned through the original payment method or the payment channel supported by the processor. Processing time can depend on the bank, card issuer, UPI/payment rail and payment provider.

8. How to Report a Billing Error

For a duplicate charge, failed-but-debited payment, or another verifiable billing error, email team@tryvibecheck.in with the account email and transaction/order identifier. We may request additional information needed to verify the transaction. A billing-error report is not a request for a discretionary refund; it is a request to investigate and correct the payment state where appropriate.

9. Chargebacks, Bank Disputes and Mandatory Rights

Customers may have rights under applicable payment-system rules, consumer law or other mandatory law that cannot be removed by a private policy. VibeCheck does not use this policy to prevent a customer from exercising a right that the law makes available. At the same time, an ordinary disagreement with a digital purchase does not change the stated VibeCheck no-refund rule.

10. Taxes and Fees

If a mandatory tax, fee or government charge must be returned or adjusted under applicable law because the underlying transaction is reversed, the corresponding adjustment will be handled with the payment correction as required. Otherwise, displayed prices and required taxes/charges are governed by the checkout and applicable law.

11. Changes to This Policy

We may update this policy when the service, commercial model, payment provider or law changes. The version and effective date will be updated. A new policy does not retroactively create a refund for a completed purchase unless required by law.

12. Final Statement

VibeCheck respectfully but firmly declines ordinary refund requests. Please review the plan, price, credits and feature description before purchase. Except for legally mandatory remedies and genuine transaction/payment errors described above, purchases are final and non-refundable.

13. Contact

Refund / Billing / Legal contact: team@tryvibecheck.in Mehta Industries RIICO Industrial Area, Baran, Rajasthan 325205, India Sole Proprietorship